Service Scheduler

Do you have experience of working in scheduling or similar? Would you like to work in a role which combines both administration and scheduling of spares and parts? Do you want to work for a rapidly growing organisation that rewards hard work?

If so, this role could be perfect for you!

This is an exciting opportunity for an individual to join a global business that has been at the forefront of the weighing industry for many years. Their products are used by many of the world's leading retail and manufacturing companies.

The future looks promising for this business with new contract wins on the horizon and they are led by a management team which has been in place for a number of years. 

Their culture is a supportive one and there are many examples of employees that have progressed into senior roles within the business or employees that have been retained for many years.

As part of the Service team, the responsibilities for this role are key to the day to day running and growing of the service business. Experienced in your field, you will provide ‘first class service to a number of stakeholders including UK based customers and service operations. 

Due to the nature of the role, previous experience of scheduling of some type is highly advantageous. There are plenty of progression opportunities for the successful individual. 

You will be heavily invested in and training and on-going support will be provided for the successful individual.

This is an office based role. The working hours/days are Monday to Friday, 08:30 - 17:30 with a full list of benefits provided at telephone interview stage.

Job specification

• Logging and processing calls in a timely manner.


• Planning and coordinating field service engineer activities. 


• Responding to all customer interactions and managing customer data.


• Generating customer quotations 


• Proactively driving the growth of maintenance plans


• Proactive planning and organizing post sales activities 


• Organizing engineers to maximize productivity 


• Spares support – taking spares orders request from customers and engineers. 


• Placing spares orders with suppliers and maintaining relevant minimum stock levels 

Personal specification

• Customer focus with excellent customer service experience.


• Effective communication skills both oral and written. 


• Be a confident problem solver. 


• Multitask.


• Experience of a performance managed environment, including working to SLA's and achieving KPI's. 


• Ability to work well under pressure. 


• Organized with a good attention to detail. 


• Team Player. 

Please apply for a further conversation regarding company culture, organisational structure, and answers to any other questions you may have at this stage.

There are further benefits to this role including incentives which will be also disclosed at interview stage. 

Source Talent is acting as an Employment Agency - At Source Talent we try to acknowledge all applications, however unfortunately due to the high volumes expected this is not always possible. If you haven't heard back from us within 7 days, please accept that you have been unsuccessful on this occasion.

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