Service Delivery Administrator

Are you an administrator looking for a fast paced and exciting role? Would you thrive on having numerous opportunities for progression and self-development in the future? Are you passionate about delivering an exceptional service?

If so, this role could be perfect for you!

This is an opportunity for an administrator with experience of working in a fast paced environment. Our client is a market leading provider of EPOS and IT support and installation maintenance services across the UK. So the role will be varied and no two days will be the same.

You will work closely with the SDM and SDS in the delivery of all aspects of day-to-day customer requirements. You will be the key point of contact for the customers in the management of IMAC & Project works. You will also be the key point of contact regarding staff for tracking and closure of IMAC & Project works.

Our client has a national footprint and as an integral part of the team you will be operating in their offices in Reading. This role provides full product training and the time to understand the nature of their operation. There are also plenty of opportunities to progress within the business if this is important to you.

This is a permanent position, working 40 hours per week, primarily between 9:00am - 5:30pm however our client can be flexible on timings for working hours.

Job Specification

• Assist in answering incoming calls to the office phone number during working hours.


• Receive and respond to incoming IMAC & Project requests from customers.


• Receive and respond to incoming requests and opportunities from customers.


• Liaise with all required parties, both internal and external, to ensure successful and timely delivery of customer requests.


• Technically vet requests and check for general accuracy in terms of any agreed SLA’s.


• Project management/co-ordination duties as required.


• Liaise with all required parties to ensure successful and timely IMAC completion.


• Communicate as required with all parties to provide updates throughout the IMAC process.


• Schedule engineers for IMAC & Project works.


• Ensure all Worksheets, Surveys and RAMS are sent to engineers.


• Request POs from Customers for all works requested by them.


• Document and forward POs to OM or CRD for invoicing.

Person Specification

• Dedicated to own personal development.


• Strong administration skills.


• Works well within a team and contributes to benefit the team.


• Excellent communicator.


• Able to work under highly pressurised situations.


• Flexibility, prioritising, planning and monitoring own activity, performance and progress.


• Strong interpersonal skills.

This is a fantastic opportunity working for a business that truly cares for its workforce - apply now for immediate consideration!