Service Administrator (m/f/d)

Service Administrator (m/f/d)

As part of the Service team, the responsibilities for this role are key to the day-to-day running and growth of the service business. Experienced in your field, you will provide ‘first-class’ service to various stakeholders, including UK-based customers and service operations.

Your tasks

• Spare parts administration – generating quotations


• Taking spare part order requests from customers and engineers


• Answering phone calls from internal and external customers


• Placing spare orders with suppliers and maintaining relevant minimum stock levels


• Proactively sell spares to increase turnover


• Invoicing service orders


• Handling invoice queries


• Uploading invoices and relevant documents to customer online portals


• Daily reports to identify and correct orders stuck in error queues


• Weekly (or at request) revenue reports


• Key account monthly invoicing and asset list maintenance and management


• Ad hoc customer reports

Your profile

• Customer-focused with excellent service experience


• Effective communication skills, both oral and written


• Confident problem solver


• Ability to multitask


• Experience in a performance-managed environment, including working with SLA's and achieving KPI's


• Ability to work well under pressure


• Organised with good attention to detail


• Team player


• Confident with Microsoft packages, particularly Excel


• Proficient in SAP and CRM systems

Behaviours

Planning and Organising

• Works with team members to organise personal time and resources to meet deadlines and objectives.


• Able to accept multiple objectives and prioritise accordingly.


• Can take a planned approach while incorporating changes.


• Monitors own progress effectively.


• Responds proactively to short-term business needs impacting normal role performance.


• Shows particular attention to detail.


• Willingness to work out of standard hours to meet customer and business needs.

Drive for Results

• Works hard to achieve set targets.


• Strives to overcome challenges in achieving results.


• Keen to improve skills, learn from mistakes, and accept constructive feedback.

Teamwork

• Sustains team performance by encouraging others.


• Actively shares knowledge with the team.


• Builds trust through contact, helpfulness, and consistency of behaviour.


• Adheres to processes and procedures to achieve team results.


• Takes personal responsibility for activities benefiting the team.

Confidence and Assertiveness

• Contributes to team decisions.


• Offers suggestions to overcome difficulties.


• Remains calm under challenge, able to explain their position when asked.